Our 60-day jawline guarantee

Jaw training rewards consistency, so we back it with time rather than hype. If you train consistently for 60 days and are not seeing results, contact us with your order number and we will arrange a full refund. It is our way of taking the risk off you so you can commit to the habit.

Faulty, damaged or incorrect items

Separately from the results guarantee, every order is covered by our standard returns policy. If a product arrives faulty, is damaged in transit, or is not what you ordered, we will replace or refund it:

• Faulty or defective — if a product does not meet acceptable quality, you are entitled to a remedy under the Australian Consumer Law.
• Damaged in transit — contact us within 7 days of delivery with photos of the damage and we will sort a replacement.
• Wrong item — if you receive something different from what you ordered, we will send the correct product and arrange the return of the incorrect one at our expense.

Change of mind

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unopened, in its original packaging and in resale condition. Change-of-mind returns are at your expense and may be subject to a restocking fee. Some products may be excluded for hygiene or safety reasons — any such exclusion is stated on the relevant product page.

How to start a return

Email our support team with your order number and a short description of the issue. We will confirm eligibility and send instructions, including a return address where one applies. Approved refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the item. Shipping costs are non-refundable except where the return is due to our error or a fault covered by the Australian Consumer Law.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in our policy limits those rights. For the full detail, read our [Refund & Returns Policy](/legal/refund-returns-policy).