Refund and Returns Policy

Entity: JAWMAX Pty Ltd (ABN 00 000 000 000), trading as JAWMAX

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

2. Change of Mind Returns

We are happy to accept change-of-mind returns within 30 days of delivery, provided the item is unused, unopened, in its original packaging, and in a condition suitable for resale. Change-of-mind returns are at the customer's expense unless otherwise agreed, and may be subject to a restocking fee.

Some products may be excluded from change-of-mind returns for hygiene, safety, or perishability reasons — any such exclusions will be clearly stated on the relevant product page.

3. Eligible Returns

We will provide a refund, replacement, or repair in the following circumstances:

Faulty or defective products — if a product is faulty or does not meet acceptable quality standards, you are entitled to a remedy under the Australian Consumer Law.
Incorrect products — if you receive a product different from what you ordered, we will arrange for the correct product to be sent and the incorrect one returned at our expense.
Damaged in transit — if your order arrives damaged, contact us within 7 days of delivery with photos of the damage.

4. How to Request a Return

To request a return or refund, contact us at [email protected] with your order number and a description of the issue. We will confirm eligibility and provide instructions for returning the item, including a return address where applicable.

5. Refund Method and Timing

Approved refunds will be issued to your original payment method within 5-10 business days of us receiving and inspecting the returned item. Shipping costs are non-refundable except where the return is due to our error or a fault covered by the Australian Consumer Law.

6. Exchanges

If you would prefer an exchange rather than a refund, let us know when you contact us and we will do our best to accommodate this, subject to stock availability.

7. Contact Us

For any questions about returns or refunds, contact us at [email protected] or write to us at 1 Example Street, Sydney NSW 2000, Australia.

1. Australian Consumer Law Guarantees

2. Change of Mind Returns

Some products may be excluded from change-of-mind returns for hygiene, safety, or perishability reasons — any such exclusions will be clearly stated on the relevant product page.

3. Eligible Returns

We will provide a refund, replacement, or repair in the following circumstances:

Faulty or defective products — if a product is faulty or does not meet acceptable quality standards, you are entitled to a remedy under the Australian Consumer Law.

Incorrect products — if you receive a product different from what you ordered, we will arrange for the correct product to be sent and the incorrect one returned at our expense.

Damaged in transit — if your order arrives damaged, contact us within 7 days of delivery with photos of the damage.